Privacy And Security

Privacy, Security & Cookies

Table of Contents

Subject matter of this privacy policy
Collection of information
Site tracking & cookies
Cookies of third party providers and tracking
Google Analytics

How to disable cookies on your web browser
Safari
Firefox 3.0+
Internet Explorer 7.0+
Google Chrome 8.0+
How we use your personal information
Changing or deletion of data
Security of your personal information

1. Subject matter of this privacy policy
the Duvet Sets Company is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information seriously. This policy explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

2. Collection of information
When you shop at the Duvet Sets Company, there are different ways we gather information about you:

– Personal information about you is gathered from our secure online shopping facility (excluding your payment card data) and our “contact us” form.

– When you place an order or start a product enquiry with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.

– If you buy or purchase from us, your payment card details are collected by Paypal, our secure online payment providers. At no time are these made available to the Duvet Sets Company. Therefore we do not hold or store this type of personal information.

– We keep a record of your purchases with us, this means we can deal quickly with any problems you may experience with your order.

– We keep a record of any e-mail correspondence you send us, which helps us keep track of any problems or concerns you’ve had with our products or services.

3. Site tracking & cookies
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet your needs. This software does not enable us to capture any personally identifying information. The only Cookies used on our site expire at the end of your session. They are used to track products and add them to your basket during the purchasing process. This type of cookie does not capture any personally identifying information.

What is a cookie?
A cookie is a small file of letters and numbers, which often includes a unique identifier that is sent to your device’s browser from a website’s computer and is stored on your device’s hard drive. Cookies allow a website to recognise a user’s device. Websites can send their own cookie to your browser if your browser’s preferences allow it.

For more information visit: http://www.allaboutcookies.org/

4. Cookies of third party providers and tracking
Duvet Sets Company does not sell, trade or rent your personal information to others. The only third party that we will share your phone number and address with will be our couriers. This is to help them to ensure they can contact you in relation to your delivery, i.e. delivery time. Apart from our designated couriers, we will not disclose your personal information to any other third party or organisations unless you give explicit permission, or there is a legal obligation to do so.

a. Google Analytics
We make use of a tool from Google called Google Analytics which tells us about the way people are using the Duvet Sets Company website. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on the Duvet Sets Company website they tend to go. We use this to try to work out what kind of experience they’re having on the site, so we can make it better.

Google Analytics sets cookies to help us accurately estimate the number of people visiting the Duvet Sets Company, and let us see how they’re moving around the site. We use this when we make decisions on the type of content we create and how we structure the site.

For more information on Google’s privacy policy visit: https://www.google.com/intl/en_ALL/policies/privacy/

5. How to disable cookies on your web browser
a. Safari
Go to the Safari menu.
Click on the Preferences.
Click the ‘Privacy’ tab.
Under ‘Cookies and website data’, set it to block, allow, or selectively accept cookies.
b. Firefox 3.0+
Click on ‘Tools’ in the menu bar
Click on ‘Options…’
Click on ‘Privacy’ Tab in the top section
From the drop down box select ‘Use custom setting for history’
Un -tick the box that says ‘Accept Cookies From sites’
Click OK and Close the screen.
c. Internet Explorer 7.0+
Click on ‘Tools’ in the menu bar
Click on ‘Options’
Click on ‘Privacy’ Tab on top section
Click on the ‘Advanced” button
Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’
Click OK and Close the screen.
d. Google Chrome 8.0+
Click to ‘Tools Menu’
Click on ‘Settings’ or ‘Options’ (dependant on version)
Click ‘Advanced’
Under ‘Privacy and security’, click ‘Content Settings…’
Click on ‘Cookies’ and tick ‘Block third-party cookies’
Close the screen.

6. How we use your personal information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

– Processing your order and providing customer care support.
– Planning and managing the Duvet Sets Company business activities, including analysing customers shopping habits and preferences and administering this website.
– Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

We will retain a record of your personal information. This is done in order for the Duvet Sets Company to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

7. Changing or deletion of data
As a registered user you can review, update, correct or delete your personal data on your account details page or by contacting us via our contact form here

The Duvet Sets Company will delete personal data upon request, unless mandatory obligations contradict such a deletion.

8. Security of your personal information
We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We currently hold a SSL (TLS) certificate, which allows a secure connection from a web server to a browser so your personal and card data is kept private and protected.